Seaport

Background

In 2002, the Chief of Naval Operations (CNO) promulgated a new vision for the United States Navy titled Seapower 21.  Seapower 21 provided a framework to align, organize and integrate the United States Navy to meet the wide variety of challenges that lie ahead.  The CNO called upon the entire Navy to find ways to become more efficient and effective.  To meet Seapower 21 objectives and to increase efficiency, the Naval Sea Warfare Centers (NSWCs) established the SeaPort Enhanced (SeaPort-e) Multiple Award Contract (MAC) vehicle, using a web-based, e-business procurement portal, to facilitate performance-based service acquisition, leverage buying power, improve business intelligence and reduce cycle time.  In October 2004, the Commanders of the United States Navy’s Systems Commands formalized an agreement as a Virtual Systems Command (Virtual SYSCOM) to expand the ordering community of SeaPort-e to include all Virtual SYSCOM activities and to leverage the success of SeaPort-e in achieving the aforementioned objectives across the Virtual SYSCOM. Additionally, other activities, including the Military Sealift Command, Strategic Systems Programs, Office of Naval Research, and the United States Marine Corps have chosen to use SeaPort Enhanced.

SeaPort-e Points of Contact

Contracts: 

Technical:

SeaPort-e Contract and Task Orders

AVIAN holds a prime SeaPort-e contract, N00178-08-D-5356, in all seven geographical zones with the following current Task Orders:

AVIAN holds a prime SeaPort-e contract, N00178-14-D-7635, in all seven geographical zones with the following current Task Orders:

Quality Assurance Plan

AVIAN’s quality process begins with the people we hire.  Our strategy is to attract talented people with a superior work ethic, who are proactive, proficient and productive professionals.  Consequently, our customers will receive commensurate levels of support and superior products.

AVIAN’s executive staff includes a Quality Assurance Director who is dedicated to quality results and customer satisfaction. While the individual AVIAN program manager for each Task Order maintains responsibility for the team meeting customer vision and goals, it is the role of the Quality Assurance Director to validate that the team is meeting customer quality expectations.

AVIAN’s Quality Assurance Director will conduct independent quality audits of our program manager, technical lead, and overall contract performance, as well as provide the Government Contracting Officer Representative (COR) and the Technical Point of Contact (TPOC) with personal access to AVIAN’s executive management.  These independent quality audits will include feedback from the program manager’s monthly contract status (quad) reviews, as well as quarterly “Voice of the Customer” reviews with the COR/TPOCs.  Any quality issues identified will be discussed with the customer in order to fully understand the issue and identify potential solutions.  A meeting will then occur between the Quality Assurance Director and the AVIAN program manager to define a resolution strategy, and a corrective action plan will be presented to the COR. The plan will include solutions, issues, and support options for immediate implementation.

AVIAN’s “Voice of the Customer” review affords our customer an informal communication path directly to the Quality Assurance Director and executive management to express their satisfaction with the support and services via our Customer Satisfaction Template.  The Customer Satisfaction Template rates: (1) behavior of our company, (2) behavior of our people, (3) communication and support, (4) problem resolution, (5) cost/value added, (6) performance, (7) conformance, and (8) reliability.

 AVIAN is a service-disabled, veteran-owned small business.

AVIAN’s Seaport-e Team

Seaport-Team-Members-Capabilities-Experience